Terms and conditions
Seller identification
Ursul SARL is the owner of the e-commerce websites ursul.fr, ursul.com and ursul.es.
Ursul SARL is registered with the Paris Trade and Companies Register under number 485 138 424 RCS Paris.
Its registered office is located at 184 bis rue du Faubourg Saint-Martin – 75010 Paris, France. For any request, you may contact us via the contact form.
Postal address: 184 bis rue du Faubourg Saint-Martin – 75010 Paris, France.
Purpose
These Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products offered by Ursul to consumers.
Order and confirmation
Any order placed on our website implies prior acceptance of these Terms and Conditions. Final validation of the order constitutes full acceptance and acts as an electronic signature.
Contractual information will be confirmed by email to the address provided at checkout.
Proof of transaction
Computerised records kept by Ursul under reasonable security conditions constitute proof of communications, orders and payments between the parties.
Order forms and invoices are archived on a reliable and durable medium that may be produced as evidence.
Prices and payment
Prices are stated in euros, including all taxes and excluding shipping costs. The prices applied are those in effect at the time of order confirmation.
Any change in the applicable VAT rate will be automatically reflected in product prices.
Payment in instalments with Alma
Payment in several instalments or deferred payment is offered by Alma for settling purchases. By choosing this payment method, the buyer (“Buyer”) accepts Alma’s instalment or deferred payment contract.
- Alma’s credit service is offered for the execution of the payment and the settlement of purchases.
- Fees may be charged by Alma depending on the option chosen.
- Termination of Alma’s instalment or deferred payment may render the sale contract (“Terms and Conditions”) void, unless the Buyer agrees to pay the remaining amount in full.
- If these Terms and Conditions are terminated, the Alma payment contract will also be terminated.
- In case of withdrawal from the instalment or deferred payment method used for the purchase, these Terms and Conditions will be terminated unless the Buyer pays in full through Alma.
- If the product is delivered before the end of the withdrawal period, the return must be made within the maximum period stated in these Terms and Conditions.
Product information
We take great care in describing our products. However, minor variations may occur. Photos, descriptions and prices are not contractually binding.
Ursul reserves the right to modify its prices at any time.
Delivery
Products are delivered to the address indicated by the customer. Deliveries are made within Metropolitan France.
All parcels leave our workshop in perfect condition. Customers must check the package upon receipt and report any anomaly to the carrier.
In case of delay or loss, an investigation will be opened with the carrier. If the parcel is confirmed lost, a replacement will be sent free of charge.
Delivery issues
Any anomaly (damage, missing product, damaged parcel) must be noted on the delivery slip and confirmed by registered mail to the carrier within two (2) working days. A copy must be sent to Ursul.
Delivery errors
Claims must be made on the day of delivery or the next working day at the latest.
In case of a delivery error, items must be returned complete, in their original packaging and in perfect condition. Return shipping costs will be borne by Ursul unless the customer’s declaration proves incorrect.
Right of withdrawal
The customer has a period of 21 calendar days from receipt of the order to exercise the right of withdrawal.
The request must be made using the contact form, and the products must be returned to the following address:
URSUL – 184 bis rue du Faubourg Saint-Martin, 75010 Paris – France
Return conditions
- complete product,
- in its original packaging,
- in perfect condition,
- unworn, undamaged, not personalised,
- accompanied by all original documents.
Excluded products
Under French law (Article L.221-28 of the Consumer Code), personalised items (engraved, modified or made-to-order) cannot be returned, exchanged or refunded.
Refund
Refunds are issued within a maximum of 10 working days after receipt and inspection of the returned products.
Shipping costs
Free shipping applies only to completed orders. In case of exceptional refunds, the actual shipping costs (outbound and return) may be deducted from the refunded amount.
Warranty
Ursul products come with a 1-year warranty. Products modified or repaired by unauthorised persons are excluded from this warranty.
Intellectual property
The use of trademarks, images or any content from the website is prohibited without prior written authorisation.
Force majeure
Neither party shall be held liable for failure to perform due to an event of force majeure, as defined under French law and case law.
Personal data
Customer data is used solely for processing orders and, if consent is given, for commercial communication.
In accordance with the General Data Protection Regulation (GDPR), customers have rights of access, rectification, portability, erasure and restriction. These rights may be exercised via the contact form.
The full Privacy Policy is available on this page.
Applicable law and disputes
These Terms and Conditions are governed by French law.
In the event of a dispute, the customer shall first contact Ursul to seek an amicable resolution.
For sales to business customers, any dispute shall fall under the jurisdiction of the Paris Commercial Court.